Storage FAQs

Storage - Frequently Asked Questions - Britannia International Movers

• Can I store everything?

  Britannia warehouses have special facilities to handle any items that cannot be stored in containers. Carpets, ladders, motorcycles, cars and caravans all receive individual attention and care. Obviously, no plants, food or animals should be sent for storage. We cannot store precious items such as jewellery, deeds or money for you; nor can we store hazardous goods like paint, aerosols or gas bottles. If you are in any doubt, our expert staff will be able to advise you on items which are unsuitable for storage.

• Do I need to prepare anything for storage?

  Everything that goes into storage needs to be clean and dry, so you should start to prepare any outdoor or garden items for storage well in advance of removal day. If you are placing your refrigerator or freezer into storage, you should defrost them about one week beforehand. Make sure your washing machine or spin dryer is clean and dry. Some electrical appliances require preparation before being moved so you should seek expert advice in plenty of time. White goods that are still damp when submitted for storage may develop mould and/or mildew while in storage.

• What if I need access to my belongings?

  Talk to our pre-move surveyors about any items you may wish to retrieve from storage before others. We can then make sure that these items are near the front of each container and therefore easier to reach. When you need to access your goods, just call your local Britannia office where the goods are being stored and arrange a convenient date to attend. There is normally a small charge for this and we suggest providing at least 48 hours’ notice, more during peak times..

• Do I need insurance?

  You should arrange comprehensive insurance for all your belongings during removal and storage. Our removal staff pride themselves on taking exceptional care of your belongings. However, for your peace of mind, , Britannia offers full transit and storage insurance for your protection. Britannia recommends checking your home contents policy terms as it may cover you for goods in storage with a professional removal company.

• How do I know everything is safe?

  We want you to feel completely reassured that your belongings are in safe hands. All our storage facilities are secure and alarmed with CCTV and 24 hour security monitoring. You are welcome to visit any of our storage facilities to see for yourself how we will take care of your possessions during removal and storage. If you have any other questions, please do call or email us. We will be delighted to answer them.

• How can I pay?

  All Britannia’s offices accept most major debit or credit cards, with the exception of American Express. Please check with your local office to see if they accept other means of payment. For ease, customers needing longer period of storage will arrange monthly payment by Standing Order. You can set this up with your local Britannia office, who can provide you with the necessary information on how this will work.