Coronavirus

Answer – Yes, we are (hooray). Our depots across the UK are able to provide moving services as per the latest announcements provided by the UK Government and the BAR (British Association of Removers). All moves and surveys are carried out with new measures in place to protect customers and staff while it remains necessary to do so. To discuss your removal requirements, we suggest contacting your local Britannia office, who will be able to talk through specific advice and services as they relate to your circumstances. You can find your local offices contact details by searching here: www.britannia-movers.co.uk/your-nearest-office or calling 0845 600 6661.

Answer – There are a variety of ways you can use to contact Britannia. Our website, national telephone line, local office number, email, Live Chat or Social Media all work for us. Whatever’s easiest for you. You can find out which local office covers the area that you live in, simply by putting your current post code into the form on this link: www.britannia-movers.co.uk/your-nearest-office.

Answer – We would suggest arranging a survey with our local office. You can contact us through a variety of ways; telephone, email or fill out an enquiry form on our website. Given the current Covid-19 restrictions we are trying where possible to provide remote surveys either via our video survey app, or telephone. However, we appreciate this isn’t always possible and therefore we can supply on site surveys with certain careful measures in place. All the contact details are available throughout the website and as mentioned in the answer to Q2 above, you can find your local office’s contact details by using the nearest office link.

Answer – our Surveyor will arrive at your property wearing suitable PPE. We suggest you have as few people within your property as possible and those that are there should remain at the correct social distance throughout the survey. If you have family on site, keeping them in an ‘isolation room’ or in the garden (weather permitting) will help. There should be no other contractors on site at the time. We ask that customers who will be walking around the property and talking with the surveyor wear a facemask, while adopting the correct social distance. Once the survey is complete, you will not be asked to sign anything for hygiene reasons and your quote will follow either via email and/or post within the timeframe you’ve discussed with your surveyor.

Answer – Prior to moving day you should receive a notice from Britannia about the correct approach to moving day. We’ve adopted certain measures to protect customers and crew and ask that you adhere to these procedures closely. The crew will arrive dressed in PPE and introduce themselves. We ask that as few people are present in your property as possible and certainly only family members (unless you have a designated carer). Once the crew enter the property, please show them to a washroom that they can regularly wash their hands in. Our crews will be equipped with hand sanitiser, towels and wipes. They will also provide their own refreshments. Once the crew begin to pack and you have retreated to another room, the garden or the specified social distance, the crew will remove their facemasks. This is necessary to avoid breathing complications once lifting of heavy items begins up and down stairs and from the house to the removals vehicle. Once packing and loading is completed the goods will transported to your delivery property and the same process repeated.
watch our short video here on what to expect with our new procedures.

Answer – We ask that only inhabitants of the house are present on moving day and at all times that appropriate social distancing is maintained. It’s ideal to keep numbers to a minimum so an emphasis on reducing the amount of people in the property is preferable where possible. If you have a carer, they may of course be present on moving day, but we will establish this during our pre-move survey.

Answer – We suggest that all customers who will need to interact with the surveyor or crew wear a facemask. On moving day, once you are in another room or your garden and the correct distance from the crew you are at liberty to remove your mask.

Answer – Yes, removals can continue under Tier 4 restrictions in England and Wales, Level 4 in Scotland and the new lockdown announced for N. Ireland from 26th December. For more information, see our 21st December update.